About the customer
Pembrokshire Cider is a microbrewery which has been running since 2015, selling a range of award-winning cider and apple juice made from as much locally sourced apples as they can get. Secretary and wife of director Andrea Scourfield, explains their journey with Labelnet and how they came to choose them as their label manufacturer.
Where it all began
We were looking at changing suppliers due to reassessing our costs and our current print manufacturer changing hands. We were recommended Labelnet through a friend who had met sales rep, Tony Carvajal, at a trade show and passed our details onto him. Tony then contacted us and sent across some label quotes for us to look through.
What were they looking for?
We were ideally looking for a reliable label supplier who could save us some money whilst still offering a quality label. The main criteria was basically quality and price. Labelnet were able to provide us with multiple label samples which showed us a wide range of print finishes available, helping us with our choices. The final choice, after researching various label companies, was down to the 3 company directors who were overall satisfied with the prices and quality which Labelnet had to offer.
What challenges did they face?
Finding a label supplier who could offer both good pricing as well as good quality took some research. We didn’t come across any particular challenges to be honest. Labelnet made the order process run smoothly from start to finish with good communication kept throughout.
How did Labelnet help?
Sales rep, Tony, gave us advice to help produce labels of a better quality than our original labels. Going from ordering from a third party to direct with Labelnet made such a difference for being able to communicate easier and get any help needed with our label queries, not to mention getting a better price for our labels.
Benefits of working with Labelnet
Having a sales rep to look after our account throughout the order process made it an easy point of contact for us, along with offering label samples and advising on the best materials and adhesives to use. Their prices are fair and the quality of labels are great.
The whole team at Labelnet have been amazing from start to finish. I wouldn’t necessarily say they are any better quality than our previous supplier but the customer service and turnaround times are second to none.
Tony has gone the extra mile to help us with our orders and I always get a prompt reply from him when I have any questions.